Why do we go to work? What makes employees go to work? Well, yes, to get paid of course. But why this job, with this business, for these customers?
It’s an under-acknowledged fact that the reason most of us come in to work each day is to make a difference. Not a ‘changing the world’ kind of difference (unless you are Donald Trump or Theresa May) but a difference none the less. We come in to work to ‘get things done’, to change things – whether it is to sell something to a customer, provide a service to a client, assist a colleague, increase the business’ financial success, come up with new ideas, hire a new recruit, or create a new product or promotion. It is natural for us to make changes, create opportunities and tackle problems in order to make a difference.
So do you look at and evaluate your employees from this perspective? Its worth giving it a go. Who makes the biggest difference each day to your business? Yes, it maybe you or some other high flying business leader, but it may also be a sales person, someone in HR, someone on the shop floor, a technician, a cleaner or a supervisor.
Another question to ask is are they making a ‘good’ difference or a ‘bad’ one? In other words, are they making a difference that you want to see or one that you don’t.
It’s a worthwhile exercise to make lists, in two columns, of the differences you want to see and those that you do not and then seeing where each of your employees fit in. For example, in your particular business the lists for a junior manager might look like this:
Differences I Want to see Differences I Don’t Want to See
A genuine desire to get things done well Lazy, letting people get away with things
Supportive, mentoring approach to junior staff Arrogance, selfish, disruptive and inconsistent approach to staff
Sales based on genuine customer need/satisfaction Sales at ‘any cost’ leading to complaints, lost customers
Creativity, lots of ideas shared freely Secrecy, blaming others when ideas fail
Solution oriented problem solving Constant criticism, complaints, focus on the negative
Once you have created your lists it becomes much easier to see where each employee fits and identify the difference they are actually making in your business. If they are contributing to, or making the differences you want to see, recognise and reward this; if they are not, then you need to tackle the problem. No business would want or can afford to, carry people within it who are (knowingly or otherwise) changing it for the worse. We can help you turn these people around so that they make a positive difference, or find suitable exit routes for them. Contact us today to see how we can support you to ensure your staff are making the difference you want.